Stock items are normally sent within 5 working days. Order items is sent from Gustafs within 8 working weeks and applies to the manufacture of a maximum of 20 acoustic panels. Your Lamellow panels are delivered in a box with 2 panels per package. Each package weighs 28 kg. For larger orders, delivery will be on pallet.
At the checkout on gustafs.com, you can see which delivery options are available for your postal address.
Upon delivery, you as a customer must present identification.
The carrier company will contact you before they arrive at your address. You as a customer are responsible for checking your order confirmation so that our contact information for you is correct before delivery. In the event of a delivery delay, Gustafs will notify you. When delivering to addresses with road barriers, you as a customer are responsible for ensuring that the barrier key is available. Extra transport days may be added upon delivery to an island. For more information, please contact Gustafs Customer Service. If you want to cancel your paid order, you must do so before you have received your order. If service action in the form of packing your order or delivery has been started, the cost of this service will be charged, even if you cancel your order. Please note that when canceling orders that contain customized goods, a handling cost of 50% of the product’s product value will also be charged.
It is important that you prepare for Gustafs delivery.
Your responsibility as a customer is to:
- Prepare a clear road to your home/premises so that the goods can easily be left at a specified place.
- Ensure that the delivery is possible without risk of damaging goods, person or your property.
- Ensure that you can receive the delivery when it arrives. Even if you let someone else receive your delivery, you are still responsible for fulfilling the conditions in this document because you are the one who entered into the agreement.
- Upon delivery, you as a customer must present identification.
Gustafs reserves the right to assess whether delivery can take place without risk of damage to person, goods or property. If delivery cannot be carried out due to obstacles, Gustaf will return the delivery. For a new delivery, you will be charged SEK 750 (or amount corresponding to your original shipping cost) in addition to the original shipping cost. Upon delivery, no later than 7 days after you have received the goods, check that you have received the right products and the right number and that the products are intact. If you discover damage to a product, incorrect product or incorrect number of products, you should contact Gustafs Customer Service as soon as possible.
When your order has arrived at the chosen agent, an SMS or a notice will be sent to you. If you choose not to pick up your package, the shipping cost will not be refunded to you.
Limitation of liability
In the event of government action or omission, new legislation, labour law conflict, war or danger of war, major disturbance of public order, sabotage, extreme weather conditions, fire, explosion, natural disaster, accidents, or other circumstances beyond Gustafs control and which Gustafs could not reasonably overcome or anticipate, Gustafs has the right to waive its obligations under this agreement. In such an event, Gustafs is not liable for damages in the event of damage that you have had.
Read the full Terms and conditions document here Terms and conditions document here >>