Gustafs Lamellow – 10 years warranty

Gustafs acoustic solutions are tested to meet our strict standards for quality and durability, as well as the highest standards for home use. Therefore, we can offer a 10-year warranty.

1. What does this warranty cover?

The guarantee only applies to home use and covers material and production defects.

2. What is not covered by this warranty?

• The warranty does not apply to products that have been stored or installed incorrectly, used improperly or incorrectly, modified or cleaned with the wrong cleaning method or incorrect cleaning products.
• The warranty does not normally cover wear, scratches or marks, or damage caused by shocks or an accident.
• The guarantee does not apply if the product has been placed outdoors or in a humid environment.
• The guarantee does not apply to damages that have occurred in connection with or as a result of unforeseen events.

3. Installation and maintenance instructions

Wood
Wood is a natural product and each wood veneer is unique. Variation in colour, pattern and texture is a natural part of the look. Wood changes over time when exposed to light. The veneer Gustafs Wild Oak has a natural wood grain and there may be twigs and cracks in the structure of the wood.

Storage, use and installation conditions
For indoor use only and not in wet conditions. Storage, use and installation at
18-50 C ° and 25-60% relative humidity. The humidity of the underlying structure (concrete) should not exceed 15%.

Installation
Veneer is a natural product and the slats will therefore vary in color, within the same panel and between different panels. Therefore, always plan your installation by choosing the panels according to their tone and installing randomly to get a beautiful uniform installation. This is especially important for larger areas such as ceilings. For ceiling installation, we recommend that there are at least 500 mm displacement of the end joints in adjacent rows.

Cleaning
Cleaning is performed with a dry mop or vacuum cleaner. On grease, fruit, wine and coffee stains, use synthetic detergent without ammonia. Blood stains are removed using cold water.

4. What is Gustafs doing to fix the problem?

Gustafs will examine the product and determine if it is covered by the warranty. If this is the case, Gustafs will, through its own service operations or authorized service partner, at its own discretion, either repair the defective product or replace it with a new similar or comparable product. If the product is covered by the warranty, Gustafs will pay the costs of repairs, spare parts, the repairer’s labour costs and any business travel, provided that the product is available for repair at no particular cost. This does not apply to repair work done without permission from Gustafs. Exchanged parts belong to Gustafs. If the product is no longer sold by Gustafs, Gustafs offers a suitable replacement product. It is Gustafs who decides what is a suitable replacement product.

5. Contact our customer service

Please contact us via the form below.

Contact email: customerservice@gustafs.com

SAVE YOUR RECEIPT!

It is valid as proof of purchase. You must be able to present your purchase receipt or original shipping note for the guarantee to apply.

Gustafs Lamellow Spa – 5 years warranty

Gustafs solutions are tested to meet our strict standards for quality and durability, as well as the highest standards for home use. Therefore, we can offer a 10-year warranty.

1. What does this warranty cover?

The guarantee only applies to home use and covers material and production defects.

2. What is not covered by this warranty?

• The warranty does not apply to products that have been stored or installed incorrectly, used improperly or incorrectly, modified or cleaned with the wrong cleaning method or incorrect cleaning products.
• The warranty does not normally cover wear, scratches or marks, or damage caused by shocks or an accident.
• The guarantee does not apply if the product has been placed in the way that it has been exposed to constant water or direct sunlight.
• The guarantee does not apply if the installation instructions för Lamellow Spa, have not been followed.
• The guarantee does not apply to damages that have occurred in connection with or as a result of unforeseen events.

3. Installation and maintenance instructions

Wood
Wood is a natural product and each wood veneer is unique. Variation in colour, pattern and texture is a natural part of the look. Wood changes over time when exposed to light. The veneer Gustafs Wild Oak has a natural wood grain and there may be twigs and cracks in the structure of the wood.

Storage, use and installation conditions
Can be installed in humid environments, but Lamellow Spa is not for use in environments where the product is exposed to prolonged direct contact with water, such as in shower cabins or the like. Installation must always be ventilated with at least 5 mm distance, to other surface layers. Storage, use and installation at -40 to 100 C ° and up to 100% relative humidity.

Cleaning
Cleaning is performed with a dry mop or vacuum cleaner. On other stains, use a synthetic detergent without ammonia and sponge with fresh water afterwards.

4. What is Gustafs doing to fix the problem?

Gustafs will examine the product and determine if it is covered by the warranty. If this is the case, Gustafs will, through its own service operations or authorized service partner, at its own discretion, either repair the defective product or replace it with a new similar or comparable product. If the product is covered by the warranty, Gustafs will pay the costs of repairs, spare parts, the repairer’s labour costs and any business travel, provided that the product is available for repair at no particular cost. This does not apply to repair work done without permission from Gustafs. Exchanged parts belong to Gustafs. If the product is no longer sold by Gustafs, Gustafs offers a suitable replacement product. It is Gustafs who decides what is a suitable replacement product.

5. Contact our customer service

Please contact us via the form below.

Contact email: customerservice@gustafs.com

SAVE YOUR RECEIPT!

It is valid as proof of purchase. You must be able to present your purchase receipt or original shipping note for the guarantee to apply.